Support

After opening the Sjees app, click on the REGISTER button. In the screen that appears, enter a username of your choice, your email address and a password of your choice. If you have received one, you can also enter a group code for a specific challenge, but this is not mandatory. Next are a number of questions that we will ask you as part of the I cycle programme. Finally, click on the REGISTER button to complete the registration.

Of course. The Sjees app is available to all residents and travelers in the Brainport region.

The Sjees app is suitable for devices with the Android operating system (from Android 12) or iOS (from iOS 13) phones. You can check your version of Android or iOS via your Phone Settings.

Yes. In order to process your journeys properly, the Sjees app regularly contacts the Mobidot database. This requires a data connection. Where a WiFi connection is not possible, a connection will have to be made via your provider. You need a data subscription for this.

The Sjees app is available for free in the Google Play Store and the Apple App Store. The direct links can be found on this page of the website. You can also go directly to the Store and search for the word 'Sjees' (from app publisher Mobidot). Then install the app on your smartphone.

The Sjees app works with a so-called “opt in”, where you voluntarily give permission for the processing of your travel data. The movement data is processed by Mobidot bv and stored by Mobidot in a secure, protected manner in a Dutch data center. Naturally, Mobidot works in accordance with the privacy regulations (GDPR).
You can therefore trust that your data will be handled correctly. For example, the personal measurement data is only collected and processed for personal purposes. You have control over which journeys are measured. The personal travel data will never be provided to third parties.

Read the here privacy declaration of the Sjees app for more information.

Yes, that's possible. While using the Sjees app, the registration of movements will take place automatically in the background. Do you temporarily not want measurements to be taken? Then use the pause button at the top right of the Overview screen. You can indicate whether you want to temporarily stop the measurement for 1, 3 or 8 hours or stop it completely. GPS is then also temporarily turned off. After the pause time, the registration of your rides will start again automatically.
If you want the app to stop measuring altogether, you can log out. Please note that in that case you will no longer earn points from challenges. You will then have to log in again to start measuring automatically again.
Of course, the app does not register when the phone is turned off and the app only starts again (automatically) as soon as you restart the phone.

When installing the Sjees app, the app automatically indicates which steps you need to take to grant permission for location access. In addition, the GPS on your device must be turned on. You can check this on Android via your phone settings | Location and on iOS through your phone settings Privacy and security. The app is designed in such a way that the GPS is used minimally - and only during your travels. This way we save your battery as much as possible.

It is best if your GPS is turned on all day long. The app is designed so that the GPS is only used when you travel. This way the battery is optimally preserved. You may want to temporarily turn off GPS. There is a good chance that you will forget to turn GPS back on later. That is why the pause button (arrow icon) is available in the I cycle app in the Overview screen at the top right, where you can indicate whether you want to temporarily stop the measurement for 1, 3 or 8 hours. GPS is then also temporarily turned off. After the pause time, the registration of your rides will start again automatically.
This pause function also offers the option to stop or restart measuring indefinitely.

In addition to GPS, the Sjees app also uses the other sensors of your phone to determine how you travel as efficiently and accurately as possible. So WiFi is also important to have turned on on your phone.

Yes, but very limited. Approximately 1 Mb per day. You need a data connection to send the data and quickly locate your phone.

The Sjees app uses the latest technology and knowledge to automatically register your rides. This concerns, for example, speed, acceleration and position on the road. A cyclist does not differ from an e-biker in these characteristics. And that is why we cannot make the distinction in the Sjees app.

No, your data will not be shared. Unless you give this information to a reward partner yourself to have your gift delivered.

Yes, that's possible. On the Challenges screen, select the challenge you want to share. Then click on the Share button at the top right. Finally, select the social media channel with which you want to share your data from the list shown.

Contact the Sjees support desk support@sjees-app.nl. They can help you further solve this problem.

Unfortunately, it is not possible to log in to multiple devices at the same time with one Sjees account. The system then no longer knows which ride belongs to which device, resulting in rides not being registered or being recorded incorrectly. So, for example, you cannot log in to the app on both your iPad and your iPhone.

You must stop at the location for at least 10 minutes to ensure that that location is also registered as the final destination of your ride.

Sjees does not always have questions open to her participants. If there is a question, all participants will receive it in the Sjees app. If you don't see a question, then you haven't missed anything.

All bicycle rides you make to, from and in the Brainport region (Southeast Brabant) count towards points (Sjees & Score) or achieving the goals in group challenges. Additional criteria may apply to certain group challenges (for example, only bicycle rides to and from a designated work location count). We will clearly state this in the explanation of the relevant group challenge.

The Sjees app uses the latest technology and knowledge to automatically register your rides. However, the app must balance between recording accuracy and battery consumption. This may cause (parts of) the route between measured points to be completed incorrectly. Or that a place close to your actual destination is mistaken as a destination. Unfortunately, it is not possible to change a registered route in the Sjees app.

The Sjees app uses the latest technology and knowledge to automatically register your rides. Sometimes that doesn't work or several options seem equally likely. This may cause the app to choose incorrectly. You can correct the indicated means of transport yourself if it is incorrect. The Sjees app learns from your corrections. Next time there is a greater chance that I will make the right choice.

The Sjees app is and remains a technological tool. It may happen that the app sometimes misses a trip and does not register it. For example, for very short journeys, the I cycle app may be more inaccurate or the journey may even be missed. A ride can also be missed because, for example, the battery is empty or the phone has been forgotten.
If the app does not register any rides at all or misses rides more than once per day, please contact us support@sjees-app.nl. Your phone settings may not be optimally set for the app to work properly.

1. A so-called power manager is active. This power manager can ensure that the app is blocked in its operation. You will then have to add the app to the 'whitelist' of apps that are allowed to measure on the phone. Ask our support desk (support@sjees-app.nl) for more information about the correct phone settings.
2. There has been a software update on your phone, which may mean that your phone settings are no longer correct or have been changed. Check the FAQ under Sjees app: settings for more information about the correct telephone settings.
3. The Sjees app has been logged out, so measurements are no longer taking place.
4. The Sjees app has not been used for a while and may therefore no longer be active, meaning that measurements can no longer be taken in the background.
5. The permission for the Sjees app to have access to location facilities has been withdrawn. Please provide “Always” access to the location in the Sjees app, so that measurements can always be taken properly.
6. Measuring is temporarily 'paused'.

This may be due to the settings of your device. The settings for our app may not be set correctly. Check the FAQ under Sjees app: settings for specific instructions for your phone. If your device is not listed here, please contact the Sjees support desk (support@sjees-app.nl).
In addition, some other apps do not always use GPS to place your location on a map, but these apps use mobile networks or WiFi to estimate your location on a map. Only GPS generates location coordinates (latitude and longitude) that the app uses to determine the route and calculate the distance of your route. This cannot be done with location estimates over mobile networks and/or WiFi.

Twice a day, the progress of all challenges is updated by our systems. As a result, it may take a while before the bike rides you have made are also counted and visible among the challenges you participate in.

The Sjees app is and remains a technological tool. It may happen that the app sometimes misses a trip and does not register it. For example, for very short journeys, the I cycle app may be more inaccurate or the journey may even be missed. A ride can also be missed because, for example, the battery is empty or the phone has been forgotten. If you do not understand what went wrong, you can always email the Sjees support desk (support@sjees-app.nl).

The Sjees app is part of Brainport Bereikbaar's Fietsimpuls project, in which we work to encourage more bicycle use and more cycling kilometers. Whether this is with a regular bicycle, e-bike, cargo bike or speed pedelec; every additional bike ride counts.
Brainport Bereikbaar offers many promotions. You can find the current overview at https://www.brainportbereikbaar.nl/actie/.

Yes, if you also want to encourage cycling in the Brainport region, we would certainly like to explore cooperation. Would you like to discuss the possibilities? Then send an email to bicycle@brainportreachbaar.nl or see how you can participate as an employer on our website.

Brainport Bereikbaar is a collaboration between the 21 municipalities in Southeast Brabant. These are: Asten, Bergeijk, Best, Bladel, Cranendonck, Deurne, Eersel, Eindhoven, Geldrop-Mierlo, Gemert-Bakel, Heeze-Leende, Helmond, Laarbeek, Nuenen ca, Oirschot, Reusel-De Mierden, Someren, Son en Breugel , Valkenswaard, Veldhoven and Waalre.

• Automatic optimization: Turn OFF
• Auto restart: turn OFF
• Optimize settings: Turn OFF

• Energy mode: Preferably “High Performance” or else “Optimized”.
• Custom power saving mode: To expand

• Adaptable battery: To expand
• Put unused apps to sleep: To expand
• Dormant/Dormant apps: Remove our app from this list.
• Apps that don't fall asleep/snooze: If possible, please add our app to this list.

• Select apps to exclude: Select our app.

• Daily auto optimize: To expand
• Automatic restart at set times: To expand
• Custom saving mode: To expand

• Go to 'Permissions' > 'Remove permissions if app is not used' To expand
• Go to 'Mobile data' > 'Data use background' To turn on.

• choose Fysical activity > select “Allow“
• choose Location > select “Always allow” AND put 'Use exact location' AT.

• Daily auto optimize: To expand
• Automatic restart at set times: To expand
• Custom saving mode: To expand

• Go to 'More battery settings'> 'Adaptable battery' To expand

• Delete authorization when not using app: To expand
• Go to 'Permissions' > 'Revoke permissions and free up space' To expand
• Go to 'Mobile data' > 'Data use allow background' To turn on.

• Go to 'More battery settings' > 'Adaptable battery' To expand

• Delete authorization when not using app: To expand
• Go to 'Permissions'> 'Pause app activity if not in use' To expand
• Go to 'Mobile data' > 'Data use allow background' To turn on.

Choose Institutions > Apps > Apps > click on the button with the 3 vertical dots top > select Special access > Battery optimization > select at the top “All apps” > find our app > tap 'Not allowed'.

• Fysical activity > select “Allow”
• Location > select “Always allow“AND puts”Use exact location" AT.

• High performance mode: To turn on
• Optimize battery consumption > list of all apps is shown > choose our app > choose “Don't optimize”.

• Turn off mobile data: Mobile data should be enabled, not disabled
• Turn off WiFi: WiFi must be turned on, not turned off
• Using background data: To turn on

• Delete authorization when not using app: To expand
• Go to 'App permissions > 'Revoke permissions and free up space' To expand.

• “Battery Saver”
• “Adaptive Battery”.

13. Go to Phone settings > Apps > select three dot menu (top right corner) > Special Access > Optimize battery usage > find our app in the list and set the app not to be optimized.

• Fysical activity > select “Allow”
• Location > select “Always allow” AND put 'Use exact location' AT

• Location > under “ALLOW ACCESS TO LOCATION” select “Always” and set the setting “Exact location" AT.
• Exercise and fitness > set the switch behind “Exercise and fitness" AT.